222bat Privacy Policy

1. Introduction

222bat ("we", "us", "our") operates the online betting and casino platform accessible at 222bat.bio ("the Platform"). This Privacy Policy describes how we collect, use, store, share, and protect the personal data of individuals who visit, register on, or otherwise interact with the Platform ("you", "your").

We understand that privacy is important to our players across Bangladesh and beyond. This document is written in plain, accessible English so that you can understand exactly what happens to your data when you use 222bat. We encourage you to read it in full alongside our Terms & Conditions.

This Privacy Policy applies to personal data collected through the Platform, our customer support channels, and any other interaction you have with 222bat. It does not apply to third-party websites, payment providers, or game studios that may be linked to or embedded within the Platform — those parties operate their own independent privacy policies.

2. Data We Collect

2.1 Data You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data. This includes:

• Identity data: Full legal name, date of birth, gender, and government-issued identification numbers such as your National Identity Card (NID) number or passport number.
• Contact data: Mobile phone number, email address, and residential address (including district, division, and postal code for Bangladesh-based players).
• Financial data: Mobile wallet identifiers for bKash, Nagad, Rocket, or Upay; bank account details where applicable; and a complete history of deposits, withdrawals, and transaction values denominated in BDT (৳).
• Verification documents: Scanned or photographed copies of identity documents submitted during the KYC process.

2.2 Data We Collect Automatically

When you use the Platform, certain data is generated and collected automatically by our systems. This includes:

• Technical data: IP address, device identifiers, operating system, browser type and version, screen resolution, and time zone settings.
• Usage data: Pages visited, games played, bets placed, session start and end times, features accessed, and error logs.
• Cookie data: Data stored in browser cookies, local storage, and similar tracking technologies as described in Section 7 of this policy.

3. How We Collect Your Data

We collect your personal data through the following means:

• Direct submission: When you fill in the registration form, complete identity verification, submit a support request, or respond to a promotion.
• Automated technologies: Cookies, web beacons, server logs, and analytics tools that operate when you access the Platform.
• Third-party sources: Identity verification providers and fraud prevention databases that 222bat uses during the KYC process. Data from these sources is used solely to verify the accuracy of the information you have provided.
• Payment processors: Transaction confirmation data returned by bKash, Nagad, Rocket, and other payment partners following a deposit or withdrawal instruction.

4. How We Use Your Data

222bat uses your personal data for the following purposes:

• Account management: Creating and maintaining your 222bat account, verifying your identity and age, and managing your login credentials.
• Transaction processing: Executing deposits and withdrawals, reconciling your account balance, and maintaining accurate financial records in BDT.
• Legal and regulatory compliance: Meeting anti-money laundering (AML) obligations, fraud prevention requirements, and any other applicable legal requirements.
• Platform operation and improvement: Monitoring platform performance, diagnosing technical issues, and developing new features based on aggregated usage patterns.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and applying account protections where necessary.
• Marketing communications: Sending you information about promotions, bonuses, and new features — only where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting support.
• Security and fraud prevention: Detecting and investigating suspicious account activity, protecting against unauthorised access, and preventing abuse of the Platform.

5. Legal Basis for Processing

222bat processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — for example, processing deposits and withdrawals, settling bets, and maintaining your account balance.
• Legal obligation: Processing required to comply with applicable law — for example, KYC identity verification, AML record-keeping, and cooperation with lawful requests from authorities.
• Legitimate interests: Processing necessary for 222bat's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given consent — for example, sending marketing communications or using non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

6.1 Service Partners

222bat shares personal data with a limited number of third-party service partners who provide essential functions of the Platform. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay, for the purpose of processing deposits and withdrawal instructions.
• Identity verification providers: Third-party KYC services used to verify the identity and age of new registrants.
• Game providers: Studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive necessary session and account data to operate games on the Platform.
• Technology and hosting providers: Infrastructure and cloud service providers on whose systems the Platform operates.

All third-party partners are bound by contractual data processing agreements that require them to handle your personal data securely and only for the specific purposes for which it was shared.

6.2 Legal Disclosures

222bat may disclose personal data to regulatory bodies, law enforcement agencies, or other authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect the safety of our users, or enforce our Terms & Conditions.

6.3 No Sale of Data

222bat does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only as described in this Privacy Policy.

7. Cookies & Tracking Technologies

222bat uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to understand how visitors interact with the Platform, including which pages are visited most frequently and where users encounter errors. Data from analytics cookies is aggregated and anonymised wherever possible.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Marketing cookies: Used to track the effectiveness of promotional campaigns and to deliver relevant offers. These are only placed where you have given your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the Platform. Your consent to non-essential cookies can be withdrawn at any time.

8. Data Retention

222bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. Specific retention periods include:

• Account data: Retained for the duration of your active account and for a period of up to five (5) years following account closure, to meet AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial compliance requirements.
• KYC documentation: Retained for the duration of your account and for five (5) years after closure, or longer where required by applicable law.
• Support correspondence: Retained for up to two (2) years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or legal matter.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which your details will be removed from active mailing lists within a reasonable period.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Data Security

222bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields — including passwords and payment identifiers — at rest within our database infrastructure.
• Role-based access controls that restrict internal access to personal data to only those personnel who require it to perform their job functions.
• Regular security assessments and monitoring of the Platform infrastructure.
• Two-factor authentication options available for player accounts to add an additional layer of login security.

While 222bat takes data security seriously, no internet-based system can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, 222bat will notify affected users without undue delay in accordance with applicable notification obligations.

10. Your Rights

As a user of 222bat, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data 222bat holds about you.
• Right of rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on your consent or a contract with you, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object to marketing: You may opt out of receiving marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email we send.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.

11. Children's Privacy

If 222bat becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account will be immediately closed. If you believe that a minor may have registered on the Platform, please contact us at [email protected] immediately so that we can take appropriate action.

Parents and guardians who are concerned about underage access to gambling content are encouraged to make use of available parental control tools and software to restrict access to online gambling platforms.

12. International Data Transfers

222bat operates as an international offshore platform. As a result, your personal data may be processed, stored, or accessed in countries outside Bangladesh. Where data is transferred internationally, 222bat takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.

Third-party service partners who receive your data — including game providers and payment processors — may also process data in their own jurisdictions. These partners are required to maintain appropriate data security standards as a condition of their contracts with 222bat.

13. Updates to This Privacy Policy

222bat may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will post a notice on the Platform and update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the Platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue use of the Platform and may request closure of your account.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 222bat handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Time: Typically within 24–48 hours for privacy-related requests

For urgent matters such as suspected data breaches or requests to immediately halt processing of your personal data, please indicate "URGENT – PRIVACY" in the subject line of your email to ensure prioritised handling.